XPARTS TERMS AND CONDITIONS
1. INTRODUCTION
These Terms and Conditions govern access to and use of the Xparts website, mobile applications and related services operated by Xparts Asia Sdn. Bhd. (“Xparts”).
By registering an account, placing an order, listing a product or using the Xparts platform, you agree to these Terms and Conditions and all related policies, including the Privacy Notice and Return and Refund Policy.
If you do not agree with these Terms and Conditions, you must not use the Xparts platform.
2. DEFINITIONS
“Xparts,” “we,” “us” or “our” means Xparts Asia Sdn. Bhd.
“Buyer” means a person purchasing a product through the Xparts platform.
“User” means any individual or entity accessing or using the Xparts platform.
“Vendor” means an approved business listing and supplying products through the Xparts platform.
“Installation Panel” means an independent installation or service provider listed in the Xparts service directory.
“Platform” means the Xparts website, mobile applications and related services.
“Platform Fee” means the fee charged by Xparts to buyers for facilitating a product transaction.
3. ACCOUNT REGISTRATION
Users must:
- Be at least 18 years old or use the platform with the involvement of a parent or legal guardian.
- Provide accurate, complete and current information.
- Keep their login credentials confidential.
- Notify Xparts promptly of any suspected unauthorised account access.
- Accept responsibility for activities carried out through their account, except where caused by an act or omission of Xparts.
Xparts may request identity or business verification and may restrict or suspend accounts containing inaccurate or unverifiable information.
4. PRODUCTS AND PRICING
Product information, photographs, specifications, condition, compatibility, stock availability and warranty details are provided by vendors.
Vendors are responsible for ensuring that their listings are accurate, lawful and not misleading.
Xparts may correct, suspend or remove inaccurate, misleading, prohibited or unlawful listings.
All prices are displayed in Malaysian Ringgit (MYR). Applicable taxes, delivery charges and the Xparts Platform Fee will be displayed before the buyer confirms payment.
The display of a product does not guarantee stock availability or acceptance of an order.
Product Listing Contact Information and Off-Platform Transactions
Vendors must not include or display any direct contact or business-location information in a product listing, including:
- Shop or warehouse addresses.
- Telephone or WhatsApp numbers.
- Email addresses.
- Website or social-media details.
- QR codes, external links or usernames.
- Contact details embedded in product images, descriptions, specifications or variant information.
- Any message encouraging buyers to visit the shop, contact the vendor directly or complete payment outside the Xparts platform.
All enquiries, orders, payments and product transactions initiated through Xparts must be completed through the Xparts platform.
Where a listing contains prohibited contact information or attempts to redirect buyers outside the platform, Xparts may, without prior notice:
Edit the listing solely to remove the prohibited information.
Reject, hide, suspend or remove the listing.
Request the vendor to resubmit or correct the listing.
Restrict or suspend the vendor’s account in cases of repeated or serious violations.
Xparts will not materially alter the product’s price, specifications or other essential selling information when removing prohibited contact details.
This restriction applies to product vendors and product listings only. Approved Installation Panels may display contact and location information within the Installation Panel directory, subject to the applicable Xparts policies.
5. ORDERS, PAYMENTS AND PLATFORM FEE
An order is confirmed only after payment has been successfully authorised and the order is accepted for fulfilment.
Payments are processed through payment-service providers appointed by Xparts. Xparts does not directly store complete payment-card information unless expressly stated.
Vendors are not charged a sales commission unless otherwise agreed in writing.
A 5% Platform Fee is automatically added to the listed product price and paid by the buyer.
Before confirming payment, the buyer will be shown:
- Product price.
- Platform Fee.
- Applicable taxes.
- Delivery charges.
- Final payable amount.
Xparts may cancel or refund an order due to stock unavailability, pricing errors, suspected fraud, payment failure, legal restrictions or fulfilment issues.
6. DELIVERY
Orders may be delivered by Xparts-approved third-party logistics providers.
Available delivery options, estimated delivery times and charges will be displayed during checkout where applicable.
Delivery times are estimates and may be affected by product availability, location, traffic, weather, courier operations or other circumstances outside Xparts’ reasonable control.
Buyers must provide a complete and accurate delivery address and ensure that someone is available to receive the order.
Delivery tracking will be provided when available.
Loss or damage during delivery will be handled according to the applicable delivery, return and refund policies and Malaysian law.
7. INSTALLATION PANEL DIRECTORY
Xparts provides information about independent installation and service providers through its Installation Panel directory.
Users may view available information and contact an Installation Panel directly.
Service prices, appointments, payments, warranties and other service arrangements are agreed directly between the user and the Installation Panel.
Unless expressly stated otherwise, Xparts:
- Does not collect payment for installation services.
- Does not determine installation prices.
- Does not employ Installation Panels.
- Is not a party to the installation-service agreement.
Installation Panels remain responsible for their services, licences, insurance, workmanship, pricing, warranties and legal compliance.
Nothing in this section excludes any responsibility that Xparts cannot lawfully exclude.
8. RETURNS AND REFUNDS
Returns and refunds are governed by the Xparts Return and Refund Policy and applicable Malaysian consumer law.
Eligible return requests should normally be submitted within seven calendar days of delivery.
This platform return period does not remove any rights available to consumers under Malaysian law.
Vendors should provide an initial response to a return or refund request within three working days.
Approved refunds will normally be initiated within 7 to 14 working days, subject to product inspection and payment-provider processing times.
Electrical, electronic, custom-made, installed or final-sale products may be ineligible for change-of-mind returns.
These exclusions do not apply where a product is defective, damaged, incorrectly supplied, counterfeit or materially different from its description.
9. VENDOR RESPONSIBILITIES
Vendors must:
- Maintain valid SSM registration and any required licences.
- Provide accurate business, banking and tax information.
- Supply lawful and authentic products.
- Maintain accurate product, inventory and pricing information.
- Fulfil orders within the required timeframe.
- Honour applicable product warranties and eligible returns.
- Comply with Malaysian tax, SST and e-Invoice obligations where applicable.
- Protect buyer information and confidentiality.
- Refrain from displaying direct contact details, shop addresses, external links or other information intended to redirect buyers outside the Xparts platform.
- All product enquiries, orders, payments, sales and purchases initiated through Xparts must be completed through the Xparts platform.
Vendor payouts will normally be processed within seven working days after successful order completion, subject to payment clearance and the absence of an active return, refund, chargeback or dispute.
Xparts may suspend listings, withhold disputed payouts or terminate vendor access in accordance with the Vendor Management Policy.
10. PRODUCT COMPATIBILITY
Buyers should verify product part numbers, specifications, vehicle models, manufacturing years and compatibility before placing an order.
A product incorrectly ordered by the buyer may be treated as a change-of-mind return and may require vendor approval.
Where incorrect compatibility information was supplied by the vendor, the return may be treated as a vendor-related issue.
11. PROHIBITED CONDUCT
Users must not:
- Use the platform for unlawful, fraudulent or misleading activities.
- List or purchase counterfeit, stolen, unsafe or prohibited products.
- Manipulate orders, reviews, prices, listings or promotions.
- Upload harmful, offensive, unlawful or infringing content.
- Attempt to gain unauthorised access to the platform.
- Introduce malware or interfere with platform security.
- Misuse another person’s personal information.
- Circumvent Xparts fees, payment systems or transaction processes.
Xparts may investigate suspected violations and restrict, suspend or terminate affected accounts.
12. INTELLECTUAL PROPERTY
Xparts’ trademarks, logos, software, designs, interfaces and original content belong to Xparts or its licensors.
Users and vendors may not reproduce, distribute, modify or commercially use Xparts intellectual property without prior written permission.
Vendors retain ownership of the content they upload but grant Xparts a non-exclusive licence to display, reproduce, modify and use that content for operating, marketing and promoting the platform.
Vendors confirm that their uploaded content does not infringe any third-party intellectual-property rights.
13. PRIVACY AND DATA PROTECTION
Xparts processes personal data in accordance with its Privacy Notice and applicable Malaysian data-protection laws, including the Personal Data Protection Act 2010.
Personal information may be processed where reasonably necessary for:
- Account management.
- Order processing.
- Payment processing.
- Delivery and logistics.
- Customer support.
- Fraud prevention and platform security.
- Legal and regulatory compliance.
- Platform improvements and authorised marketing.
Information may be shared with vendors, payment providers, logistics providers, technology providers, professional advisers and government authorities where necessary and legally permitted.
14. REVIEWS AND USER CONTENT
Users must ensure that reviews and other submitted content are truthful, relevant and based on genuine experiences.
Xparts may remove content that is fraudulent, abusive, defamatory, unlawful, misleading or unrelated to the relevant transaction.
Users must not offer, request or accept incentives for false or manipulated reviews.
15. LIMITATION OF LIABILITY
To the extent permitted by Malaysian law, Xparts will not be liable for indirect, incidental, special or consequential losses arising from the use of the platform.
Xparts is not responsible for losses caused solely by:
- Inaccurate information supplied by a vendor or user.
- Events outside Xparts’ reasonable control.
- Independent installation services.
- Unauthorised account use caused by a user’s failure to secure their login credentials.
Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or consumer right that cannot legally be excluded.
Any limitation of liability will apply only to the extent permitted under Malaysian law.
16. ACCOUNT SUSPENSION AND TERMINATION
Xparts may restrict, suspend or terminate access where:
- These Terms and Conditions or another Xparts policy are violated.
- Fraud or unlawful activity is suspected.
- The account creates a safety, legal or security risk.
- Required verification information is not provided.
- The user repeatedly abuses the platform, payment system or refund process.
Termination does not affect outstanding orders, refunds, payouts, warranties or obligations incurred before termination.
17. DISPUTE RESOLUTION
Users should first contact Xparts Customer Support regarding complaints or disputes.
Email: [support@xparts.asia](mailto:support@xparts.asia)
Users should provide their order number and relevant supporting information.
Xparts will attempt to review and resolve the matter fairly.
Eligible Malaysian consumers may refer unresolved claims to the Tribunal for Consumer Claims Malaysia or another appropriate authority.
Nothing in these Terms and Conditions prevents a party from exercising any legal rights available under Malaysian law.
18. GOVERNING LAW
These Terms and Conditions are governed by the laws of Malaysia.
Any dispute that cannot be resolved through the available complaint, mediation or tribunal process will be subject to the jurisdiction of the Malaysian courts.
19. CHANGES TO THESE TERMS
Xparts may update these Terms and Conditions to reflect legal, operational or platform changes.
Material changes will be communicated through the platform, registered email address or another appropriate communication channel before taking effect, where reasonably practicable.
Continued use of the platform after the effective date constitutes acceptance of the updated Terms and Conditions.
Changes will not unfairly remove rights relating to orders placed before the revised Terms and Conditions took effect.
20. CONTACT INFORMATION
Xparts Asia Sdn. Bhd.
Company Registration Number: 202401010238 (1556088-P)
Business Address: Level 9, Menara UOA, Bangsar. Kuala Lumpur. Malaysia
Email: support@xparts.asia, mailto:support@xparts.asia
Website: www.xparts.asia, http://www.xparts.asia
Effective Date: 08th Aug 2026
Last Updated: 08th Aug 2026